Job Description: Project Manager
Position Overview:
We are seeking a dynamic and results-driven Project Manager to oversee the delivery of critical projects, ensure exceptional customer satisfaction, and manage financial operations for a key client. This role combines elements of project delivery, customer success, and financial management. The ideal candidate will be a strategic thinker with exceptional organizational, communication, and problem-solving skills, capable of driving cross-functional collaboration and achieving measurable outcomes.
Key Responsibilities:
Project Delivery
- Plan, execute, and deliver projects on time, within scope, and within budget.
- Define project scope, objectives, milestones, and deliverables in collaboration with internal and external stakeholders.
- Proactively manage risks, issues, and changes, ensuring seamless communication with clients and teams.
- Coordinate cross-functional teams to ensure alignment and successful project execution.
Customer Success
- Act as the primary point of contact for the client, building and maintaining strong, long-lasting relationships.
- Identify opportunities for upselling and cross-selling by understanding client needs and business goals.
- Collaborate with sales and product teams to present tailored solutions and services that align with customer requirements.
- Understand client needs and align project deliverables with their strategic goals.
- Ensure client satisfaction by addressing concerns, providing regular updates, and delivering high-quality outcomes.
Financial Management
- Oversee financial aspects of the project, including budgeting and invoicing
- Collaborate with finance teams to ensure timely and accurate billing and revenue recognition.
Frequent Travel and On-Site Presence
- Travel extensively (up to 75% of the time) and stay on-site at client locations for durations of 1-2 months or more, as required.
- Adapt to varying client environments and build rapport with diverse teams and stakeholders.
- Ensure effective communication between on-site and remote teams, acting as the primary bridge for information flow.
Qualifications:
- Bachelor’s degree in BF Tech (Nift), business, project management, or a related field (MBA is a plus).
- 5+ years of experience in project management, customer success preferably working with large clients.
- Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
- Excellent client relationship management skills with a proven ability to build trust and rapport.
- Exceptional problem-solving, communication, and negotiation skills.
- Proficient in tools like MS Project, Salesforce, JIRA, or equivalent project management and CRM software.
Key Attributes:
- A proactive, solutions-oriented mindset with a passion for exceeding client expectations.
- Ability to balance competing priorities and manage complex projects effectively.
- Strong leadership skills, with the ability to inspire and align cross-functional teams.
- Detail-oriented with strong analytical and organizational capabilities.
Why Join Us?
- Opportunity to work on high-impact projects for a key client.
- A collaborative, innovative environment that values creativity and results.
- Competitive salary and benefits package with opportunities for growth and development.
